![]() ![]() To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To initiate a product return, please email our customer service team on policy lasts 30 days. If you are dissatisfied in any way with any of our products or services please feel free to email us at If any of our products are found to be damaged or different from what you ordered, you may request a refund in which your order is returned to us along with a copy of your purchase receipt for a full refund or replacement. RETURNS POLICYĬustomer satisfaction and service is of great importance to us here at KETO THE AUSSIE WAY. As such, KETO THE AUSSIE WAY will not be liable for stock unavailability or for any direct, indirect, incidental, special, consequential or exemplary damages, damages from loss of profits, goodwill, data or other intangible losses, due to stocks being unavailable for purchase. However, we cannot guarantee stock availability. KETO THE AUSSIE WAY will endeavour to ensure that products displayed on the Site are available. To cancel an order please email us at Once goods are dispatched, cancellation of an order cannot be effected. Unfortunately we can not offer a refund or replacement for incorrect addresses providedĬancellation of orders must be notified to KETO THE AUSSIE WAY immediately. Please note - if you provide the incorrect address on your order, we will do everything in our endeavour to have the parcel redirected to the correct address. All confirmation emails are sent from contact us by phone or email with your full name and order number and we will confirm your order. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order. Standard delivery to International: 10 -21 business days Standard delivery in Australia: 2-9 business daysįor WA, NT or remote orders please allow up to 3 weeks and in some cases longer. How long will it take to receive my order? All (unless it is a public holiday) If there are any delays we will email you immediately. Learn more about Instacart pricing here.We expect all orders to be sent within 48 hours of your order being placed. Pick up orders have no service fees, regardless of non-Instacart+ or Instacart+ membership. Instacart+ membership waives this like it would a delivery fee. Instacart pickup cost: - There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Instacart+ members. With an optional Instacart+ membership, you can get $0 delivery fee on every order over $35 and lower service fees too. 100% of your tip goes directly to the shopper who delivers your order. It's a great way to show your shopper appreciation and recognition for excellent service. Tipping is optional but encouraged for delivery orders. Orders containing alcohol have a separate service fee. Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Here's a breakdown of Instacart delivery cost: - Delivery fees start at $3.99 for same-day orders over $35.
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